Coona Sawchain Supply Privacy Policy


Coona Sawchain Supply regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Coona Sawchain Supply users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Coona Sawchain Supply at enquiries@coonasawchain.com.au.


Collection of Information

In order to use the Coona Sawchain Supply website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Coona Sawchain Supply is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.


Use of Collection Information

Any details collected from Coona Sawchain Supply customers are required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references.


Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at enquiries@coonasawchain.com.au.


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at enquiries@coonasawchain.com.au.



If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.



Coona Sawchain Supply uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at enquiries@coonasawchain.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Third Parties

Coona Sawchain Supply may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Coona Sawchain Supply does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.



Links on the Coona Sawchain Supply site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.coonasawchain.com.au.


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.


Coona Sawchain Supply Security Policy

Coona Sawchain Supply uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.  

• Your complete credit card number cannot be viewed by Coona Sawchain Supply or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Coona Sawchain Supply.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

In most cases orders will be processed and shipped with-in 24 hours. If your order is placed on Saturday, Sunday or a holiday. it will be processed and shipped the following business day. If an item is out of stock, you will be notified of the delivery delay and informed of an ETA. If you have ordered several items you will be given the option of waiting for the out of stock item to arrive or splitting the deliveries. If split deliveries is chosen then you agree to cover the cost of the split deliveries. 

Coona Sawchain Supply uses Australia Post Satchels, eParcel (which is part of Australia Post) & Fastway. Once you order has been despatched you will recieve an email notification. If eparcel, express post or Fastway have been used for shipping you will receive a tracking code so you can check to see where your order is.

Generally, items are delivered within 3 to 5 business days, however, this may vary depending on location. Coona Sawchain Supply makes no guarantee once the goods have been passed on to the Australian Post Office or Fastway.


Exchange Policy

If your purchase is damaged in transit you will need contacts us at returns@coonasawchain.com.au within 48 hours of receiving your goods. Coona Sawchain Supply will provide you with instructions on how to return the goods. Once the goods have been received and the damage has been assessed, Coona Sawchain Supply will send you a replacement, at no cost.

If the item you receive is different from what was described on our website, we will glady exchange the product for an item of the same value or refund your money back. You will need to conact us.

Any exchanges will be at our sole discretion where the item that you purchased is of the wrong size, specification, as to what you require. If we do agree to the exchange, you agree to cover all postage fees involved in making the exchange, as well as a 15% re-stocking fee based on the purchase price of your original item. The exchanged item must be returned unopened in it's original condition with all original packaging undamaged.

No refunds or exchanges are offerred for special orders.

We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Coona Sawchain Supply will not be responsible for parcels lost or damaged in transit if you choose not to insure.


Coona Sawchain Supply
Fax. (02) 6842 7171 
PO Box 70, Coonabarabran NSW 2357
ABN: 93 094 319 445